Under overall supervision of the Admin and Logistics Officer and in close coordination with the Front Office Associate, the Front Office Assistant:  

• attends to incoming calls on the switchboard, transfers calls to the desired person/extension, records messages for staff not available, and routes messages in a proper way;
• arranges for international and domestic calls as and when required and maintains records of these calls;
• responds politely to all messages and queries received regarding ICIMOD’s programmes and services and provides the best possible information to callers and visitors;
• receives, briefs, and guides visitors and routes them to the concerned programme, theme or unit;
• assists the Front Office Associate in updating the ICIMOD Telephone Directory and the monthly extension list;
• keeps abreast with all information on staff movements, announcements, and planned events in the Centre and communicates these properly where necessary;
• transmits faxes, coordinates courier services, and maintains records;
• assists in other administrative works related to the front office management;
• works as a team player within ICIMOD to support work-related activities and promote institutional goals.