Job Location: Baluwatar, Kathmandu

Job Description

• Dealing with global users (students, teachers and parents) in an online environment via chat and voice call support.
• Effectively responding to user queries and providing support with technical or subject related concerns while coordinating with the respective department.
• Responding to questions and concerns about the product and guiding customers to the concerned department/team members if required.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Follow hierarchical protocol and procedures while adhering to the company policies.
• Keeping records of user’s interactions, complaints and following through until the complaint resolution.

Job Specification

• Bachelors’ degree with 1-year experience in Customer support (digital).
• Working experience in an online customer support will be an added advantage.
• Proficiency in English language with good writing skills and the ability to be expressive and effectively communicate with users in an online environment via text with the understanding of new-age chat jargons.
• Knowledge of customer support software.
• Ability to handle multiple customer queries and manage time effectively
• Should be flexible to work any given shift: morning, evening or night.

What we offer

• State of the Art Workplace
• Global Exposure and Growth Opportunities
• Exceptional Team & Expert Mentors
• Attractive Employment Benefits