American Mission Association

Hotels / Resorts / Restaurant

Deputy General Manager

Views: 7454|Published on: Nov 19, 2020

General Mgmt. / Administration / Operations

Senior Level

Full Time

Vacancy: 1

Kathmandu|

Experience: More than 5 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Deputy General Manager reports directly to the General Manager (GM) and is responsible for providing support in managing day-to-day operations across multiple cost centers and locations. Directly coordinate activities and operations to maximize AMA’s potential, relating to guests, employees, and US mission personnel. He or she is responsible for all aspects of operations and provides support to the General Manager. Ensuring compliance with local regulations, and that policies and procedures are adhered to.

Duties & ResponsibilitiesAssist the GM with day-to-day operations

Assign duties to HOD’s and observe performance to ensure the adherence of AMA policies and operating procedures
In coordination with the GM, develop strategies for growth and operating procedures
Perform the duties of General Manager in his/her absence

Financial Oversight

Ensures that the AMA operates in a fiscally responsible manner and in accordance with Generally Accepted Accounting Procedures and allocable US and local laws
Monitors on-going fiscal performance of the AMA, making recommendations and adjustments as necessary to ensure the organization’s financial health
Assist the GM in developing new or current cost centers to maximize profitability, performance, and member satisfaction
Recommend to the GM ways to improve the operation and maintenance of the facilities

General Administration

Monitor guest feedback and assist in timely resolution of guest complaints
Assist the GM in performing HOD meetings or conduct the meeting in absence of the GM
Assist GM in key property issues including capital projects and refurbishment
Assist in wage scale surveys
Perform daily, weekly, and monthly property inspections
Ensure property, grounds, and work areas are maintained to standard
Oversee Communications and events coordination to ensure professional delivery and implementation
Collaborate with the GM and HOD’s

Staff management

Assist GM in managing the performance evaluation cycle including up to date Job Descriptions, Personal Objectives and Goals setting and performance appraisals
Responsible for team morale, promote AMA values and ensure staff are aware of and adhere to all AMA polices including excellent financial compliance
Oversight of central attendance and leave records
Nurturing positive working relationships with staff
Keep abreast of changes in local labor law and update the AMA Employee Handbook accordingly
Work with HOD’s to assess the operational efficiency of cost centers are achieved

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 5 years

Other Specification

Bachelor’s degree level qualification in business administration or similar with minimum 6 years of work experience in a relevant field
Fluency in written and vocal English language & strong communication skills
Experience in customer services to International clients, preferably with experience working overseas or in an international environment
Highly Competent in Microsoft Office applications
Good commercial awareness and financial acumen
Understanding of Recreation & Hospitality market

Values and Characteristics

Self-Starting and demonstrate initiative
Innovative and passionate about excellence
Strong communication skills
Good time management
Strong Interest and knowledge of recreation & leisure industry
Motivated and energetic person with strong communication and social skills
Innovative and creative thinker, open to new ideas and driving change & excellence

Skills Required

Required skills for this job

Account Management

Spreadsheets

Employee Onboarding

Training and Development Management

Account Coordination

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Dec 21, 2020

About the organization

American Mission Association

Hotels / Resorts / Restaurant

Phora Durbar

The American Mission Association (AMA) was founded in 1956 to support the morale and well being of the international community living in Kathmandu. As a member organisation our Core Purpose is to serve our members. The AMA is their club and primarily a welfare facility for international staff of all nations to be able to connect, network and well as maintain a healthy balanced lifestyle whilst living in Kathmandu. So our team of staff at AMA are very much in the business of hospitality and customer service of the highest international standard.