MachNet Technologies
Software Companies

Machnet is a next-generation Payment as a Service platform, providing advanced solutions to companies for accelerating their financial innovation. We are a team of dedicated FinTech professionals with a mission to enable access to the global financial system. Our all-in-one payment, compliance, payment, and payout infrastructure is reimagined and built for remittance and cross-border businesses.

Our simple and feature-rich powerful Payment-as-a-service API helps companies build, launch and scale their cross-border business to collect payments from all US states, disburse payments in 119+ countries, fully compliant infrastructure and build in fraud prevention solutions.

Machnet was founded by a team with deep fintech and financial services experience. We have raised $2M+ to date from angel investors and venture capitalists.

Our simple and feature-rich powerful Payment-as-a-service API helps companies …

Customer Support Staff

Views: 1960 | This job is expired 5 years, 8 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Dillibazar, Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Sep. 21, 2019 10:00 (5 years, 8 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Proactive Sql Knowledge

Other Specification

Good comprehension of Java, HTML, web applications
Should be comfortable working in shift
Excellent written and oral communication skill
Understanding of Financial Domain
Agile environment where critical thinking and strong problem solving skills are requires for success
Innovative thinker who is positive
Readily embraces change
Ability to handle clients professionally during all interfaces
Off shore support with rolling shifts in Est

Job Description

Attend to customer complaints received via e-mail or ticket system of the Company
Monitor customer support ticketing system, determine root cause of the problem, provide the best solution or assign the compliant to the most suitable department of the Company with the sole aim of expediting addressal of the customer complaint
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Keep records of customer interactions, and compile reports on overall customer support performance and satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Suggest solutions when a product malfunctions
Work with customer service manager to ensure proper customer service is being delivered
Co-ordinate end to end written response between internal teams and clients externally
Working closely with other team members for efficient resolution of incidents

Applying Procedure:

Interested candidates are requested to send their updated CV at [email protected] by September 21, 2019.

OR,

This job has expired.

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