Call Center Representative (For Evening Shift)
Janaki Technology

Sparrow SMS, a leading telecom value-added service provider in Nepal, was initiated by Janaki Technology in 2010, with a tagline ‘Power of Text’ and the simple goal of providing SMS services to the general public as well as business enterprises to communicate and promote their products and business. Since then, Sparrow SMS has grown into the market leader in mobile messaging and now powers mobile campaigns for some of the most well-known brands in Nepal.

We at Sparrow SMS aim to become synonymous with Bulk SMS in Nepal. We have built a scalable Bulk SMS service engine that provides a highly customizable platform for SMS based applications. It can now be widely used anywhere for providing crucial services, alerts and information over SMS.

Our team comprises of some of the highly skilled developers of the country with great expertise in solving mobile messaging challenges of the clients. With 9 years of experience, Sparrow SMS will continue to provide robust and user-friendly Bulk SMS messaging solution to help marketers efficiently enhance their business. We visualize to provide world-class SMS SAAS product at a global level.

Call Center Representative (For Evening Shift)

Views: 1263 | This job expired 3 months, 1 week ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Bakundole, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 12, 2019 23:55 (3 months, 1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Problem Solving Customer Service Verbal Communication
Other Specification
  • Bachelor’s degree in management preferably with specialization in Marketing
  • Familiarity with CRM
  • Excellent communication skills
  • Fluency in English (written and spoken) and Nepali (spoken)
  • Excellent team player
  • Positive attitude and high zeal to learn
  • Cheerful personality

Special Requirements:

  • License holder preferred, owning a two wheeler
  • Willing to work on Saturdays
  • Evening/Night Shift: 2 PM - 10 PM

Job Description

  • Deliver high quality customer focused engagement service to ensure that customers have the opportunity to be effectively involved in developing, shaping and monitoring all services
  • Provide an efficient support service across for customer involvement across the organization
  • Develop opportunities for involvement in all areas of the organization to ensure that the service continues to address customers continually changing priorities
  • Assist in the promotion, support and development of all Involvement approaches, policies and action plans
  • Research best practice to assist with the development of all customer engagement approaches
  • Facilitate clients/customers

Applying Procedure:

Interested candidates are requested to send their recently updated resume to hrm@janakitech.com

OR,


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