InfoDevelopers

Customer Support Officer

InfoDevelopers

Customer Support Officer

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company has been promoted and managed by professionals having long working experience in banking and IT sectors. We have 350 staff members who are currently working with us.

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company …

Customer Support Officer

Views: 1454 | This job is expired 5 years ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Sanepa, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 28, 2019 23:55 (5 years ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Other Specification
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
  • Greet customers warmly and ascertain problem or reason for calling
  • Work with customer service manager to ensure proper customer service is being delivered
  • Resolve customer complaints via phone, email, mail or social media
  • Should have strong knowledge in banking and accounting
  • Should provide support service to clients. Should be careful in responding to the customer’s issues
  • Should take full responsibility for customer satisfaction issues

This job has expired.

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