Customer Service Specialist

Sorkhutte, Kathmandu

Key Skills: MS Office Suite Social Media Marketing

This job is expired 5 years, 4 months ago

Job Category	:	Sales / Public Relations > Sales Support/ assistant, Wholesale/ Retail sales
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Sorkhutte, Kathmandu
Offered Salary	:	NRs. 15,000.00 Monthly
Apply Before(Deadline)	:	Dec. 12, 2018 23:55 (5 years, 4 months ago)

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	MS Office Suite Social Media Marketing

Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Manage large amounts of incoming calls, online social media queries.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

This job has expired.

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