Customer Service Representative (CSR) and Content Writer

Apala Jewels

Gem and Jewellery

Customer Service Representative (CSR) and Content Writer

Views: 4007|Published on: Aug 14, 2025

Marketing / Advertising / Customer Service

+1 more

Mid Level

Full Time

Vacancy: 1

Apala Jewels, Baluwatar, Kathmandu|

Experience: More than 2 years|

NRs. 28,000 - 30,000 Monthly

Job Description

Roles and responsibilities of this job

Department: Marketing
Reports To: Sr. Communication Manager

Position Summary:

We are looking for a smart, attentive, and professional Customer Service Representative and Content Writer who will act as a bridge between our brand and clients through online platforms. This role combines client communication, customer support, content creation, and basic digital marketing responsibilities. The ideal candidate should possess strong communication skills and be confident in content writing and brand representation across various digital channels.

Key Responsibilities:

Customer Service & Communication:

Communicate with clients and leads across Meta (Facebook & Instagram), WhatsApp, and Viber.
Assist customers with online orders, inquiries, and delivery tracking by coordinating with the warehouse or fulfillment team.
Address and resolve customer complaints by working closely with internal departments.
Record and manage client interactions using Customer Relationship Management (CRM) tools.
Follow up consistently with leads via WhatsApp to nurture relationships and ensure conversion.
Support the sales team by sending promotional campaigns, newsletters, and invitations via WhatsApp.
Prepare and submit weekly Online Lead Journey reports to management.

Content Writing & Digital Support:

Create engaging, brand-aligned content for promotional campaigns, product launches, and events.
Edit and proofread content to maintain clarity, tone, and consistency.
Optimize existing content to improve performance and reach.
Collaborate with internal teams to align content strategy with business objectives.
Manage and update content on Google My Business (GMB) and YouTube platforms.
Coordinate with the sales and branding team for Meta boosts and product collection highlights.

Customer Experience & Insights:

Maintain a strong understanding of product offerings to assist and educate customers effectively.
Track customer inquiries, feedback, and service trends to improve user experience.
Monitor customer data and analyze feedback to identify areas for improvement and innovation.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 2 years

Required Age:More than 24 years

Other Specification

Education: Bachelor’s degree (completed)
Experience: Minimum 2 years in a similar role (Customer Service, Content Writing, or Digital Communication)
Smart, professional, and proactive in communication
Comfortable with fast-paced, cross-functional team environments

Preferred Skills & Knowledge:

Strong communication and writing skills in both English and Nepali.
Attention to detail and the ability to multitask under tight timelines.
Basic knowledge of marketing and digital marketing tools.
Familiarity with Canva or similar design tools for quick content editing.
Hands-on experience with CRM software, Google Workspace, and social media platforms.
Candidates must be above 24 years of age.

Salary Package:

Salary range: NPR 28,000–30,000/month (Negotiable based on skills and experience)
Opportunities for growth based on performance and contribution

Working Hours:

Baluwatar, Kathmandu: 10 AM to 6:30 PM

Note: Female candidates are highly encouraged to apply.

Skills Required

Required skills for this job

Content Writing

Social Media Management

Canva

Google Workspace

CRM Software

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 28,000 - 30,000 Monthly

Applying Procedure

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Apply Before: Aug 24, 2025

About the organization

Apala Jewels

Gem and Jewellery

Bipula Niwas, Baluwatar, Kathmandu, Nepal

Apala Jewels redefines luxury as an intimate, curated journey of self-expression. With a commitment to concierge-level service, we make every client feel uniquely valued and inspired. Guided by our belief that "Luxury is our Signature," each piece reflects timeless sophistication, transforming every interaction into a celebration of personal style and storytelling.

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