Link Plus Offshore

Customer Service Representative (CSR)

Link Plus Offshore

Customer Service Representative (CSR)

Customer Service Representative (CSR)

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 18, 2018 23:55 (6 years ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year
Other Specification
  • Intermediate completed and above in any discipline. 
  • Sound knowledge of customer handling (interpersonal, negotiation) skills 
  • Good command of both English and Nepali 
  • Good knowledge of computer networking 
  • Sound skills in computer office package 
  • Ability to work under pressure

Job Description

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives
  • Deal with clients via phone/mail/social media/SMS 
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately
  • Receive and disseminate accurate information 
  • Interdepartmental coordination
  • Problem escalates to relevant departments

This job has expired.

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