Customer Service Representative
Primuson
Primuson is a service provider to our customer for future online market as well as a highly creative company that encourages imagination and innovation. Innovation generally starts with ideas. And ideas are easier to come by when employees are treated to a creative and playful work environment. Your job is to work hard, play hard, enjoy work and enjoy life. Our Specialties IT Service Solution Online Marketing Customer Service.

Customer Service Representative

Views: 674 | This job was expired 1 week, 1 day ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Central Development Region, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 09, 2018 23:55 (1 week, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Professional Skill Required : Time Management Multi Tasking Communication Skills
Other Specification
  • Proven customer support experience
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, priorities, and manage time effectively
  • Effectively manage large amounts of incoming email/chat/calls
  • Identify and assess customer’s need to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Willing to work on night shifts and public holidays

Job Description

  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Build sustainable relationships of trust through open and interactive communication

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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