SeeLogic is an independent CRM consultancy helping businesses get the most from their relationships with best-fit CRM technologies. With over 20 years’ experience and 100’s of successful CRM projects to our name, we ensure our clients’ CRM projects are a success by providing unrivalled expertise at each stage of the CRM journey.

Proud to be a partner of all the industry-leading CRM software providers, SeeLogic has developed tailored solutions to meet the needs of different industries.

Like most organisational strategies, CRM is a journey and not a destination, which does not end with a software implementation go-live - in fact, go-live is just the very beginning! At SeeLogic, we do not deem a CRM project to be a success until it has been successfully adopted by all the users, which is why we provide several services to get user buy-in and help organisations manage the change process.

SeeLogic is an independent CRM consultancy helping businesses get the most from their relationships with best-fit CRM technologies. With over 20 years’ experience and 100’s of successful CRM projects to our name, we ensure our clients’ CRM projects are a success by providing unrivalled expertise at each stage of the CRM journey.

Proud to be a partner of all the industry-leading CRM software providers, …

Customer Service Representative

Views: 1396 | This job is expired 5 years, 11 months ago

Job Category: Customer Services

Department/Group: Technical Support

Report To: Technical Support Team

Location: Nepal

Travel Required: None

Level/Salary Range: Dependent on experience

Position Type: Full Time

Role and Responsibilities:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

The main responsibilities include:

To work closely with SeeLogic’s Support Team Leader
General and basic troubleshooting knowledge (IT)
Capable to handle a Remote session with clients
Open and maintain customer accounts by recording account information
Ability to handle work under pressure
Ability in Time management
Documentation/Reporting of all client’s issues on a day-to-day basis and send to Technical Support Team
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools

Skills, Interest and Qualities:

Good, honest and clear communications skills with clients (English Language written/verbal)
Ability to use positive language and work with a professional attitude
Ability in handling clients in a polite and good manners
Capability to understand client’s requirement(s), issues, needs
Ability to be Patience, Calm, Attentive
A good listener
Finding solutions and fixing issues
Good organisational and planning skills
Drive, motivation & initiative
Team player
High attention to detail