Customer Service Representative

Nepal

Key Skills: Excellent Communication Skill (English) Pleasant Personality

This job is expired 6 years, 1 month ago

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Excellent Communication Skill (Eng… Pleasant Personality

Proven customer support experience.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, priorities, and manage time effectively.
Effectively manage large amounts of incoming email/chat/calls.
Identify and assess customer’s need to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

This job has expired.

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