Customer Service Representative

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathamndu and Lalitpur. We are first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step. 

Customer can order food via our website or our mobile App avaialable in Android and iOS platforms. Having started its operation in 2010, Foodmandu has now grown to 100 team members serving 60000+ customers from the widest range of 200 partner restaurants.

We are looking for some energetic individuals with good interpersonal and communication skills for our customer service team. Be a part of the rapidly growing online service company. There are vacancies for following position at the moment.

Customer Service Representative

Views: 2551 | This job was expired 6 months ago

Basic Job Information

Job Category: Marketing / Advertising / Customer Service
Job Level: Entry Level
No. of Vacancy/s: [ 1 ]
Employment Type: Full Time
Job Location: Kathmandu, Central Development Region, Nepal
Offered Salary: NRs. 12,000.00 - 18,000.00 Monthly
Apply Before(Deadline): Sep. 17, 2017 23:59 (6 months ago)

Job Specification

Education Level: Bachelor
Experience Required: Not Required
Other Specification

Qualification and Skills:

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry will be a plus,
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer and active listening to understand customer needs,
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice,
  • Capable of dealing calmly and politely with public under stressful conditions,
  • Ability to make logical and quick decision in difficult situation,
  • A team player with problem solving skills,
  • Ability to multi-task, prioritize and manage time effectively,
  • Ability to withstand criticism and irritated people,
  • Excellent verbal and written communication skills in both Nepali and English.

Specific Requirements:

  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having a driving license and personal vehicle is a must.

Job Description

Key Roles and Responsibilities:

  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  • Handle and process online and telephonic orders
  • Mobilize delivery staffs in wise, effective and efficient manner
  • Ensure excellent service standards and maintain high customer satisfaction
  • Know the client’s products and services and stay updated with the related issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed

Job Type: Full Time

Gender: Preferably Male or Ladies willing to work in evening shift


  • Basic pay along with incentive and night allowances (as per company rule)
  • Offered salary range is dependent on experience of the candidate

Applying Procedure:

Please send your CV along with a cover letter to


This job is expired.

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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