Sales Related Function

• Prepare product or service reports by collecting and analyzing customer information
• Manage large amounts of incoming calls for orders, complains etc.
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools like email, viber, sms etc.
• Handle  and resolve complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure Changes inspired.
• Go the extra mile to engage customers in different possible methods of sales and payment.
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Advise and clear communication on collectable due amounts and ageing status.
• Answer questions about warranties or terms of sale
• Inform customer of deals and promotions
• Sell products and services

Internal Function

• Open and maintain customer accounts by recording account information
• Place or cancel orders
• Close out or open call records
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Meet personal/team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents through CRM softwares, Sales Order app etc.
• Follow communication procedures, guidelines and policies of API
• Use telephones to reach out to customers and verify account information
• Cancel or upgrade accounts
• Take payment information and other pertinent information such as addresses and phone numbers
• Act as the company gatekeeper
• Attempt to persuade customer to reconsider cancellation
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals