API Business

Customer Service Representative

API Business

Customer Service Representative

API Business Pvt. Ltd is one of the leading automotive spare parts company. With over 40 years of experience in the automotive aftermarket, Auto Parts International (API) is a leader in the after-market parts business in Nepal. 

We are involved in vehicle spare parts distribution ranging from Heavy Commercial Vehicles to Two Wheeler segment. API provides superior products and services to their valued customers at competitive prices while delivering the best customer service in the industry. 

We at API represent a strong collective energy, wisdom and collaborative efforts that empower our organization in which individuals have the knowledge, skills, desire and the opportunity to personally succeed in a way that leads to collective organizational success.

API Business Pvt. Ltd is one of the leading automotive spare parts company. With over 40 years of experience in the automotive aftermarket, Auto Parts International (API) is a leader in the after-market parts business in Nepal. 

We are involved in vehicle spare parts distribution ranging from Heavy Commercial Vehicles to Two Wheeler segment. API provides superior products and services to their valued customers …

Customer Service Representative

Views: 3474 | This job is expired 1 week, 2 days ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Sales and Marketing
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : NRs. 18,000.00 - 25,000.00 Monthly
Apply Before(Deadline) : Jun. 30, 2020 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Microsoft Office Suite Multitasking Product Knowledge Communication Quality Focus Customer Relationship Management
Other Specification
  • At least BBA in Management - Prefered Major in Sales / Marketing
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

    Customer service representative top skills & proficiencies:

      • Customer Service
      • Product Knowledge
      • Quality Focus
      • Market Knowledge
      • Documentation Skills
      • Listening Skills
      • Phone Skills
      • Resolving Conflict
      • Multitask
      • Patience
      • Negotiation
      • Positive Attitude
      • Attention to Detail
      • People Oriented
      • Analysis
      • Problem Solving
      • Adaptability
      • Ability to Work Under Pressure
      • Computer Skills

      Job Description

      Sales Related Function

      • Prepare product or service reports by collecting and analyzing customer information
      • Manage large amounts of incoming calls for orders, complains etc.
      • Generate sales leads
      • Identify and assess customers' needs to achieve satisfaction
      • Build sustainable relationships of trust through open and interactive communication
      • Provide accurate, valid and complete information by using the right methods/tools like email, viber, sms etc.
      • Handle  and resolve complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure Changes inspired.
      • Go the extra mile to engage customers in different possible methods of sales and payment.
      • Greet customers warmly and ascertain problem or reason for calling
      • Assist with placement of orders, refunds, or exchanges
      • Advise on company information
      • Advise and clear communication on collectable due amounts and ageing status.
      • Answer questions about warranties or terms of sale
      • Inform customer of deals and promotions
      • Sell products and services

      Internal Function

      • Open and maintain customer accounts by recording account information
      • Place or cancel orders
      • Close out or open call records
      • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
      • Maintain financial accounts by processing customer adjustments
      • Recommend potential products or services to management by collecting customer information and analyzing customer needs
      • Contribute to team effort by accomplishing related results as needed
      • Meet personal/team sales targets and call handling quotas
      • Keep records of customer interactions, process customer accounts and file documents through CRM softwares, Sales Order app etc.
      • Follow communication procedures, guidelines and policies of API
      • Use telephones to reach out to customers and verify account information
      • Cancel or upgrade accounts
      • Take payment information and other pertinent information such as addresses and phone numbers
      • Act as the company gatekeeper
      • Attempt to persuade customer to reconsider cancellation
      • Compile reports on overall customer satisfaction
      • Read from scripts
      • Handle changes in policies or renewals


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