The Customer Service Executive will support both business and operational functions. This person will be a self-starter with strong intuition, organization and accountability. This person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

• Consistently provide genuine, friendly, personable and professional service.
• Prepare orders accurately and efficiently with attention to detail, and document action steps taken in appropriate computer systems.
• Confirm order details, communicate information to customers, and offer coordinating products and services.
• Go above and beyond advocating for every customer concern and request.
• Ability to multi-task within a fast-paced service environment.
• Effective written and verbal communication, interpersonal and organizational skills.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Stay up to date on company products, features, and programs as well as industry trends.
• Perform additional functions that may be assigned at the discretion of management.