Customer Service Executive
Felt and Yarn

Felt and Yarn is a registered export company in Nepal under the name of Felt & Yarn Pvt.Ltd. We specialise in online sales and promotion of Nepali Products.

What we do?

  • Manufacturing various types of handicraft products
  • Running various e-commerce site to promote handicraft products
  • Online sales and revenue generation through various international marketplace.

Felt & Yarn is one of the leading Handicraft manufacturing and export company of Nepal.

Customer Service Executive

Views: 1824 | This job expired 6 months, 3 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Copywriter, Customer relationship, Face to face customer support, Online support
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Khusibun, Kathmandu, Central Development Region, Nepal Khusibu, Nayabazzar, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 28, 2019 14:55 (6 months, 3 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Gender : Female
Other Specification
  • Works evenings, weekends, holidays and overtime as needed. 
  • Entrepreneurial sense and able to keep up in fast paced environment
  • Able to meet deadlines
  • Excellent written and verbal communication
  • Understanding of E-commerce/digital space and a passion for online shopping and new technologies.
  • Good communication skills, both written and oral.
  • Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.
  • Analyzes problems and offers solutions. Communicates in a professional manner with clarity, using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism.

Job Description

The Customer Service Executive will support both business and operational functions. This person will be a self-starter with strong intuition, organization and accountability. This person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.

  • Consistently provide genuine, friendly, personable and professional service.
  • Prepare orders accurately and efficiently with attention to detail, and document action steps taken in appropriate computer systems.
  • Confirm order details, communicate information to customers, and offer coordinating products and services.
  • Go above and beyond advocating for every customer concern and request.
  • Ability to multi-task within a fast-paced service environment.
  • Effective written and verbal communication, interpersonal and organizational skills.
  • Demonstrate excellent listening skills and the ability to work independently and with a team.
  • Stay up to date on company products, features, and programs as well as industry trends.
  • Perform additional functions that may be assigned at the discretion of management.

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