Customer Relation  Executive
SeeLogic International

We are an award-winning CRM, ERP, and complementary technology consultancy that provides unbiased advice on the right solution to meet our client's business requirements. We are one of the leading Microsoft Gold CRM partners, as well as a highly respected Microsoft Gold, and Authorised Education Partner. We consult on Business Process Mapping, SharePoint, Office 365, Data Migration and Digital Transformation.

For our clients, this means we provide exemplary advice and support on a wide range of services. For our staffs, it means we provide experience and training, grounded in all systems and with multiple methodologies. At SeeLogic, we take great pride in our values, and our team is the heart of our organization.

Due to rapid expansion plans, we are looking for talented individuals to join our SeeLogic International team in Nepal. If you are a dynamic individual and are keen to progress your career, we’d love to hear from you.

Customer Relation Executive

Views: 534 | This job expired 3 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 16, 2019 23:55 (3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years

Job Description

Job Overview: 

You will help strengthen relations with existing customers through ensuring all planned and required activities are followed, that you carry out regular ‘care calls’ with customers to ensure they are happy with the service, that you update information in the CRM, that you alert key staff of issues and opportunities, etc.

Department/Group: Sales & Marketing

Line Manager: Head of Client Relations

Level/Salary Range: As per Company’s Policy

Role & Responsibilities: 

  • Tracking Support Contract via CRM and liaising with Account owners & finance
  • Reviewing Support calls and Licence usage with the S&M team looking for potential issues on the clients
  • Calling clients periodically – care calls – to ensure all is ok – again looking for changes and issues
  • Conducting and reporting on Surveys (CSAT, NPS, VOC) on a regular basis
  • Supporting nominated account owners during the annual renewal process
  • Review T&M run down to alert client and account managers
  • Tracking potential new support contracts from completing projects – including ensuring the new contracts are fit for purpose and come into a play immediately after Go Live
  • Creating, compiling and researching for Account Review reports and presentations
  • Compiling and drafting regular Client newsletter (min. 4 times per annum) with key internal resources supporting

Requirements: 

  • At least 3 years of customer facing experience
  • Excellent verbal and written communication skills in English
  • Experienced at making pro-active out-bounds calls
  • Experience in using CRM or similar systems
  • Strong Excel and PowerPoint skills
  • Enthusiastic out-going personality
  • Attention to detail, especially when multi-tasking
  • Team player and good time-management skills
  • Great interpersonal and communication skills

Qualifications:

  • English
  • Business, Marketing or Customer Service qualifications an advantage

Work experience:

  • Three years +

Applying Procedure:

To apply, please mail your CV to sharmila.maharjan@seelogic.co.uk 

OR,


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