Customer Care Executive

We are looking for a proactive and customer-focused Customer Care Executive to join our growing team. The role involves handling customer inquiries, leads, and service requests through multiple channels while ensuring timely, professional, and solution-oriented support. You will play a key role in maintaining customer satisfaction, supporting retention efforts, and contributing to overall business growth.

Key Responsibilities:

• Handle incoming calls, WhatsApp messages and  inquiries with professionalism.
• Conduct structured post-purchase follow-ups  to ensure customer satisfaction.
• Provide first-level troubleshooting and resolve basic service, billing, or product-related queries.
• Accurately input leads and customer issues into CRM or tracking tools.
• Coordinate and share qualified leads with respective sales or B2B teams for follow-up.
• Support data entry from campaigns or events and track follow-up status.
• Coordinate with internal departments (technical, sales, billing, app) to ensure timely resolution.
• Maintain up-to-date records of customer interactions and resolutions.
• Support preparation of weekly/monthly reports on queries, complaints, and service trends.
• Work closely with cross-functional teams to ensure seamless customer service.
• Assist marketing and sales teams with lead follow-ups from events and promotions.
• Follow company SOPs and provide feedback to improve customer service efficiency.