Founded in 2011, Gogoro is putting energy into things that matter. With a mission to deliver consumer innovations that will improve how the world’s most populated cities distribute and utilize energy, the company is enabling the transformation of megacities into smart cities. Gogoro is working toward a better future by putting power in the hands of everyone to move us all forward, faster.

Website: https://www.gogoronp-nebula.com/

Customer Care Executive

Views: 86 | Apply Before: 2 weeks, 1 day from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 19, 2025 23:55 (2 weeks, 1 day from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Digital Marketing Communication Customer Care Customer Handling Cold Calling MS Office Suite

Other Specification

Bachelor’s degree in Business Administration, Management, or related field.
1–2 years of experience in customer service or CRM-based roles (fresh graduates with excellent communication skills may also apply).
Strong communication and interpersonal skills.
Proficiency in CRM tools, MS Office, and digital communication platforms.
Problem-solving attitude, attention to detail, and a customer-first mindset.
Ability to multitask and work effectively in a dynamic environment

Job Description

We are looking for a proactive and customer-focused Customer Care Executive to join our growing team. The role involves handling customer inquiries, leads, and service requests through multiple channels while ensuring timely, professional, and solution-oriented support. You will play a key role in maintaining customer satisfaction, supporting retention efforts, and contributing to overall business growth.

Key Responsibilities:

Handle incoming calls, WhatsApp messages and inquiries with professionalism.
Conduct structured post-purchase follow-ups to ensure customer satisfaction.
Provide first-level troubleshooting and resolve basic service, billing, or product-related queries.
Accurately input leads and customer issues into CRM or tracking tools.
Coordinate and share qualified leads with respective sales or B2B teams for follow-up.
Support data entry from campaigns or events and track follow-up status.
Coordinate with internal departments (technical, sales, billing, app) to ensure timely resolution.
Maintain up-to-date records of customer interactions and resolutions.
Support preparation of weekly/monthly reports on queries, complaints, and service trends.
Work closely with cross-functional teams to ensure seamless customer service.
Assist marketing and sales teams with lead follow-ups from events and promotions.
Follow company SOPs and provide feedback to improve customer service efficiency.