Khalti Digital Wallet
Information / Computer / Technology

Khalti by IME, a product of IME Khalti Ltd., is the largest digital wallet of Nepal. With almost a decade of serving digital financial services, the two wallets (IME Pay & Khalti), each with their own unique identity among Users, have come together as एक.

Khalti by IME, a unified brand merging the legacy of IME Pay and the innovation of Khalti, is an integrated payment solution for Nepal, a one-stop solution for Digital Financial Services, expanding its service from payments to smart saving, investment, credit facility & more.

Client Service Officer

Views: 2384 | This job is expired 4 years, 8 months ago

Basic Job Information

Job Category	:	Sales / Public Relations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Bakhundole,Lalitpur
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jan. 13, 2021 23:55 (4 years, 8 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Business Correspondence Business Development Customer Relationship Management Competitive Analysis Account Coordination

Other Specification

Must have a two-wheeler with a valid license
Must be familiar with basic knowledge of IT
Ability to multi-task, prioritize and manage time effectively
Knowledge of Client service principles and practices
Familiar with CRM systems and practices

Main Responsibility

Support Call Handling
Regular Communication with client

Job Description

Provide regular update to client about new features and modules
Make frequent client calls and visits to strengthen client relationships.
Analyze and resolve support calls and issues promptly
Coordinate and communicate with clients to ensure that deals are finalized
Utilize effective problem solving and time management skills in client service operations.
Develop process improvements to enhance service efficiency and effectiveness.
Maintain customer record by updating account information

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected] along with a cover letter mentioning your work and academic credentials.

Note:

This particular hiring is for our parent company Janaki Technology Private Limited (Sparrow SMS)
While sending your CV via mail please mention the position you are applying for.

OR,

This job has expired.

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