Customer Service

• Provide the best possible service through the practice of a customer first ethic
• Develop teamwork to establish best practice in customer services department
• Phone handling including ticketing, booking, transferring calls to requested departments
• Ensure adequate cash levels in the counter
• Handle cash in a competent ethical manner
• Undertake special project as assigned by supervisor/managers

Ticketing

• Maintain ticket stock including complementary tickets
• Sell ticket at the ticketing window through computerized system

Booking

• Book tickets through telephones
• Provide customers with the information on bookings, show-time and other matters
• Market available tickets and services to customers
• Confirm new movies and show time with print and web media, relay error to office secretary

F&B

• Sell products and services in alignment with F&B hygienic standard
• Stock control using the in-house system ensuring adequate stock of products
• Ensure attractive display, cleanliness, maintenance of equipment and hardware