Reporting to this position: Facility Manager / Duty Officer

Responsibilities :

• Listens and resolves customers’ concerns and complaints and addresses them effectively or refers customers to supervisor when necessary.
• Establishes and maintains good rapport with customers by using positive language and taking care of their needs.
• Provides customers with information on their prices and menu availability, movie show times and seats allocation. 
• Suggests customers in making decisions regarding suitable purchases based on their preferences.
• Maintains an updated knowledge of the QFX’s products, prices and services. 
• Escalates feedback (service, food, hygiene, etc.) of customers to management.
• Keeps track of inventory of concession and oversees the cleanliness and replenishment of items.
• Receives orders, calculating bills and processing payments in concession.
• Balances the cash register and keeps log for debit sales.
• Prepares the domination of the total cash at the end of the shift and handovers to the Duty Officer.
• Accepts payments, ensure all prices and quantities are accurate and provide a receipt to every customer.
• Suggests cross-sell products and introduce new ones.
• Responsible for cleanliness and maintenance of concession area and equipment.

Note: The candidate should be willing to work on Saturdays and Public Holidays.