Client Relationship Manager

About the job

Company Description

We are a leading provider of comprehensive hospitality solutions, catering to the diverse needs of hotels, restaurants, and cafes (HoReCa) across the region. With a commitment to excellence, innovation, and customer satisfaction, we offer an extensive range of high-quality products and services designed to enhance the operations and guest experiences of hospitality establishments.

Role Description

• This is a full-time hybrid role for a Client Relationship Manager at B2B Hospitality in Kathmandu. 
• The Client Relationship Manager will be responsible for:
• Managing and maintaining relationships with clients ensuring their satisfaction, and identifying opportunities for growth. 
• Identify and research upcoming hotels, restaurants, and cafes (HoReCa) across the country.
• Develop strategies to approach and convert potential clients into long-term business partners.
• Provide feedback to sales and marketing teams to align offerings with market demands.
• Identify potential new markets and business opportunities within the hospitality sector.
• Monitor industry trends and competitor activities to stay ahead of the market.
• Maintain detailed records of key account activities, interactions, and transactions.
• Provide regular updates and reports on key account activities, sales progress, and relationship status.

Qualifications

• Strong interpersonal and communication skills
• Excellent customer service and problem-solving skills
• Organizational and multitasking abilities
• Attention to detail
• Good knowledge of the hospitality industry
• 2-3 years of experience in sales
• Bachelor's degree in Business Administration or a related field