MATES Education trading as MATES International, an Education consulting firm that has thrived with its experience for 16 years in this competitive market, provides you with most reliable free counseling on study and career including visa services. We believe that one decision can change your entire life and we want to make sure that decision is never wrong.

We understand that choosing the right pathway for your migration outcome, or right course, the right educational institute, preparing academic documents and financial documents can be stressful and time consuming. Our goal is to make this experience as easy and as stress free as possible by delivering consistent quality service in accordance to the changing dynamics.

MATES

M – Methodical

A – Approachable

T – Trustworthy

E – Efficient

S – Service oriented

MATES Education trading as MATES International, an Education consulting firm that has thrived with its experience for 16 years in this competitive market, provides you with most reliable free counseling on study and career including visa services. We believe that one decision can change your entire life and we want to make sure that decision is never wrong.

We understand that choosing the …

Call Center Representative

Views: 1682 | This job is expired 4 weeks, 1 day ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Mar. 28, 2024 23:55 (4 weeks, 1 day ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Less than 1 year
Professional Skill Required	:	MS Office Suite Communication Multitasking Customer Service Wordpress

Other Specification

At least 6 months of prior experience in same field.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to remain calm and professional under pressure.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Basic computer skills and proficiency in MS Office applications.
Previous experience in a customer service or call center role is preferred but not required.
+2 or equivalent qualification.

Note : Freshers are highly encouraged to apply.

Job Description

Answer incoming calls promptly and respond to customer inquiries and concerns effectively, ensuring a high level of customer satisfaction.
Investigate and resolve customer complaints, issues, and inquiries in a courteous and timely manner, striving for first-call resolution whenever possible.
Develop a comprehensive understanding of our products, services, and policies to provide accurate information and assistance to customers.
Accurately and efficiently enter customer information, inquiries, and transactions into the company database.
Adhere to company policies and procedures while maintaining quality standards for customer interactions.
Collaborate with team members and other departments to ensure customer needs are addressed effectively and efficiently.
Maintain accurate records of customer interactions, transactions, and inquiries for future reference.
Identify opportunities for process improvements and provide feedback to management to enhance customer experience and operational efficiency.

This job has expired.

Recent Articles

Call Center Representative

Mate's Education

Call Center Representative

Mate's Education
Immigration & Education Consultancy