ThemeGrill

WordPress Technical Support

ThemeGrill

WordPress Technical Support

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.  

ThemeGrill is a team of the young and energetic people. Here, we not only work in a fun way but also help each other for the growth and development of an individual’s potential. So, if you are a young enthusiast desiring to take your career higher in the WordPress industry, ThemeGrill is the right place for you. 

ThemeGrill (themegrill.com) is one of the leading WordPress Themes/Plugins webshops in the world (yes, not just of Nepal). Our themes/plugins have been loved by people all around the globe. Currently, our Products empower more than 500,000 sites and get over 5000 plus downloads on a daily basis.  

ThemeGrill is a team of the young and energetic people. Here, we not only work …

WordPress Technical Support

Views: 1169 | This job is expired 2 years, 1 month ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Entry Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Job Location : Basundhara-3, Kathmandu (Work From Home Currently)
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 04, 2022 23:55 (2 years, 1 month ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Not Required
Professional Skill Required : Css Javascript Git Technical Support PHP
Other Specification
  • Empathy for customers.
  • Passionate about providing excellent support.
  • Fluent English (Written English and Grammar)
  • Capacity to explain clearly a technical problem/solution to a customer/colleague.
  • Polite and understanding nature.
  • Troubleshooting experience / Problem solver / Self-starter.
  • At least 1+ years of experience with WordPress Support. If you're a developer and you think have the similar skills mentioned here, you can apply as well.
  • Understanding and ability to modify website's styles and debug CSS.
  • Familiar with tools like HelpDesk, Jira, GitHub would be a plus.
  • Curious to learn and grow.

Bonus Points

  • Ability to write AND/OR understand PHP.
  • Ability to write AND/OR read jQuery, JavaScript, and any JS framework.
  • WordPress theme/plugin development experience.

Job Description

  • Respond to support questions about ThemeGrill themes, plugins, and products: https://themegrill.com/wordpress-themes/.
  • Provide general and technical support to users via Email, Chat, Support Tickets, and Forums.
  • Gather feedback from customers and prepare the necessary documents.
  • Collaborate with the developers to resolve issues and achieve better results.
  • Testing and evaluating new features and technology.
  • Other related duties as assigned.

Company Benifits

  • Opportunity to build  your career in WordPress
  • Competitive Salary & Timely Salary Review.
  • Fun  working environment with our coolest team members.
  • Opportunity to build your career in WordPress.
  • 5 working days a week.
  • Bonus for the dedicated team members.
  • Timely refreshment and outing programs.
  • A serene working environment with in-house Table tennis, Badminton court, Carrom Board, Dart Board and Chess to play and enjoy the break time.
  • We provide Lunch, Snacks, Tea and coffees.

Note: If you're interested in development as well, you can work on  support and development side-by-side.

This job has expired.

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