SALARY: Competitive  

VACANCY TYPE: Permanent, Full Time  

DEPARTMENT: Travel Sales

Job Summary: 
The Travel Sales Executive is a full-time position. The ideal candidate will have an understanding of sales, marketing and customer service in tourism industry. We are looking for enthusiastic individuals who have a drive to succeed in sales, and a passion for a knowledge of the continents in which we operate. The Travel Sales Executive reports to the CEO (Based in Nepal) and works in our Nepal office

Essential Responsibilities:
Responsibilities of the Travel Sales Executive include the following:

INDEPENDENT & TEAM WORK

• Candidate must be comfortable working independently and with a small team locally and internationally
• Candidate must be a self-starter and well organized

Key responsibilities:

• To create and sell high quality readily available fix departure or individually designed tailor-made itineraries for Lumle customers
• To convert every single genuine query received to sale to maximize the revenue and profit
• To ensure the product sold and supporting information provided to our customers is to the highest standard
• Responding to customers enquiries via the telephone and email to assist them booking their holiday package
• Identifying the needs of the customer, building an instant rapport, offering advice to support their requirement
• Liaising with suppliers to gather required information and tailor holidays
• Make outbound calls to customers to follow up on previous queries
• Maintain call back calendar to ensure all customer call back expectations are met or exceeded and follow/maintain daily lead management report
• To upsell and cross sell additional travel products and services to maximise opportunities
• To work to and achieve targets - these will be reduced for the first 3 months
• To achieve levels of customer service at all stages of the process to engender repeat purchase
• To keep in touch with product developments team in order to ensure that you remain a true Travel Sales Executive with up to date knowledge and understanding of tourist ancillary services
• To demonstrate a total commitment to customer service.  Important, it's your goal to ensure all customers return home having had a holiday which exceeds their expectations

Other Requirements:

• Previous sales or call center experience 
• Proficient in GDS (Amadeus and Worldspan) system
• Strong communication skills
• Customer service & selling skills
• Results orientated
• Strong organization & time management skills
• Will be able to prioritize and multi task
• Will have the ability to build rapport with customers
• Must be able to work in any other areas of the business within the company as required by the line manager

TO APPLY:

If you believe you have the right attributes to outshine the rest then please do get in touch by emailing your interest to [email protected]

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