About the job

Position: Ticketing Officer

Experience Level: Minimum 3 years

Location: Kamaladi, Kathmandu

Application Deadline: 13- September- 2024

Employment Type: Full-time

Company Overview:

Sumegh Tours and Travels is a leading travel company based in Kathmandu. With over 17 years of experience, we specialize in providing seamless and stress-free travel experiences in Nepal. Our user-friendly online platform, expert guidance, and 24/7 customer service ensure extraordinary trips for our clients. We offer visa assistance, personalized itineraries, and curated tours to create unforgettable memories for travelers.

Position Overview:

We are looking for an experienced Ticketing Officer to manage and process travel bookings, handle ticketing inquiries, and provide excellent customer service. The ideal candidate will have a minimum of 3 years of experience in ticketing and travel services, with a strong background in travel and tourism.

Key Responsibilities:

• Process and manage travel bookings and ticketing for domestic and international travel.
• Proper knowledge of Global Distribution System i.e. Galileo, Amadeus and Sabre
• Assist clients with travel inquiries, provide recommendations, and resolve any issues related to bookings.
• Ensure accuracy in ticket issuance and handle changes, cancellations, and refunds.
• Maintain up-to-date knowledge of travel regulations, airline policies, and industry trends.
• Collaborate with other team members to enhance the customer experience and streamline operations.
• Provide exceptional customer service and support to ensure client satisfaction.

Qualifications:

• Minimum of 3 years of experience in ticketing and travel services.
• Bachelor's degree in Travel and Tourism or a related field is preferred. 
• Strong knowledge of ticketing systems, travel regulations, and booking procedures.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Ability to work effectively in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Employee discounts on travel services.