We are seeking a highly organized and customer-focused Ticketing Officer to join our travel agency. As a Ticketing Officer, you will be responsible for efficiently handling ticketing and reservations for airline and other travel-related services. Your attention to detail, knowledge of ticketing systems, and excellent communication skills will contribute to providing exceptional service to our clients.

Responsibilities:

• Process ticket reservations, cancellations, and changes for airline travel.
• Ensure accurate issuance of tickets, including flight itineraries, seating arrangements, and fare calculations.
• Provide guidance and information to customers regarding ticket prices, flight schedules, travel routes, and travel regulations.
• Collaborate with airlines, travel suppliers, and other partners to secure bookings and resolve any issues or conflicts.
• Utilize ticketing software and systems to accurately calculate fares and taxes.
• Stay updated on airline fare rules, restrictions, and promotional offers.
• Provide clients with pricing options based on their travel preferences and budget.
• Ensure compliance with international and domestic travel regulations and security procedures.
• Assist clients in obtaining necessary travel documents and provide guidance on travel requirements.
• Respond to customer inquiries, resolve complaints, and address any travel-related concerns promptly and professionally.
• Assist customers in finding suitable alternatives in case of flight disruptions, delays, or cancellations.
• Collaborate with other departments within the agency, such as sales, finance, and operations, to ensure smooth and efficient travel arrangements.
• Communicate and coordinate with airlines, hotels, car rental agencies, and other service providers to arrange comprehensive travel packages.
• Maintain accurate records of ticketing transactions, including ticket numbers, passenger details, and payment information.
• Generate reports on ticket sales, bookings, and revenue as required.
• Ensure confidentiality and data protection of customer information.