Makalu Holidays is a one-stop travel company in Nepal providing wide range of destinations for the holiday seekers, honeymooners, business professionals, adventure lovers, families etc.

Ticketing Manager

Views: 1181 | This job is expired 4 years, 10 months ago

Basic Job Information

Job Category	:	Hospitality > Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 40,000.00 - 45,000.00 Monthly
Apply Before(Deadline)	:	Jun. 07, 2019 23:55 (4 years, 10 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years

Other Specification

Minimum 3 years’ experience in International Air Ticketing
Should have an excellent knowledge of GDS
Strong sales skills and commercial awareness
Ability to interact, communicate and negotiate effectively
Strong interpersonal skills, flexibility and customer service orientation
Knowledge of planning and scheduling techniques
Fluency in Nepali and English
Excellent command of English writing, listening and speaking
Highly proactive in communication with the internal teams, Service provider and Trade partners
A team player with positive and can-do- attitude
Troubleshooting and problem solving skills are must.
Forward thinking and finding solution keeping in the best interest of clients
Committed and Flexible to adapt in changing environment of the company
Ready to work under pressure and longer hours in the high seasons
Strong organizational skills and ability to multi-task, attention to detail is a must
Should be able to effectively manage and lead the team
This job requires you to work in night shift (Please DO NOT apply if you are not willing to work in night shift)

Job Description

Answer inquiries regarding information such as schedules, availability, procedures and policies
Demonstrate and provide different option to clients
Arrange for reservation and book the ticket accordingly
Plan routes and compute ticket costs
Read coded data on tickets to ascertain destination and maintain its database
Determine whether space is available on travel dates requested by customer
Contact with customers to advise of changes with travel conveyance or to confirm reservation
Provide customer with assistance in preparing required travel documents and paper work
Prepare customer invoices and accept payment
Follow up with the airlines companies for refunding and capping tickets
Maintain PR with valuable clients
Maintain a current working knowledge of all events, services, and procedures of ticketing issues
Effectively manage and lead the team
Provide daily report to senior management