ROLE: Technical Analyst

LEVEL: Level 1 (Senior Officer)

DEPARTMENT: Country Systems Support (Information Technology - IT)

REPORTS TO: Head of IT

LOCATION: Head Office, Naya Baneshwor

KEY RESPONSIBILITIES: 

• Provide technical support on servers, network and end user devices and applications
  
• Engage in problem and incident management process in resolving IT issues
  
• Engage in request and change management process in addressing business requests and production system changes
  
• Engage in project implementation for new system roll-outs & changes in existing applications
  
• Ensure vulnerability patch management for infrastructure, application, database and network
  
• Manage databases and provide technical support to business on generating analytics
  
• Ensure Cyber Security and Data Protection technical requirement in the systems supported
  
• Manage Contract and Service Level Agreements with internal units, technology support team in Group Technology and service providers
  
• Identify and address IT risk and compliance issues by engaging all technology teams in country and the Group
  
• Identify areas to minimize business and operational risk. Ensure Disaster Recovery arrangement for service recovery as per recovery time objectives
  
• Keep internal business users abreast of business changes and innovations
  

SELECTION CRITERIA:

• Minimum Bachelor Degree in the field of computer science and 5 years equivalent of work experience
  
• Applicants possessing certifications on MS SQL, COBIT, ITIL, PMP will be given preference
  
• Hands-on hardware troubleshooting experience on server, network, and end user devices and applications
  
• Broad skills and knowledge on evolving technologies
  
• Flexible, innovative, self-motivated and change oriented
  
• Prior experience in managing projects and programmes
  
• Effective interpersonal and relationship-building skills with self-motivated and directed attitude
  
• Analytical and problem-solving abilities
  
• Ability to effectively prioritize and execute tasks in a high-pressure environment
  
• Ability to work in a team-oriented, collaborative environment
  
• Applicants with proven professional skills possessing verbal, presentation, and written communication skills
  

DEADLINE:

The deadline for receipt of all applications is EOD, 7th June 2018.