Support Engineer

Adex International

Source: Other Source

Views: 460|Published on: Jul 23, 2024

IT & Telecommunication

Mid Level

Full Time

Vacancy: 2

Kathmandu|

Experience: Not Required|

Job Description

Roles and responsibilities of this job

About the job

About Us:

Adex International is an IT services company with expertise in Cloud and DevOps. We help companies of all verticals and sizes to get the best out of their technology systems with our expertise and approach. Our team is our biggest strength & we value our members over anything else. We pride ourselves in our team, work environment, and employee-first approach where we emphasize employee wellbeing & growth strongly.

Position Summary:

The Webinar Support Engineer will be responsible for setting up and managing our webinar management platform. The primary goal is to assist speakers in configuring their systems, microphones, and cameras before webinars, provide technical support during the events, and moderate as needed. The ideal candidate will have excellent technical skills, strong communication abilities, and the flexibility to work Eastern Time (ET) hours from Monday to Friday.

No. of requirements: 2 (Two)

Key Responsibilities:

Assist webinar speakers with the setup of their systems, including computers, microphones, cameras, and other relevant equipment.
Manage the webinar platform, ensuring that all technical aspects are configured correctly for each event.
Provide real-time technical support during webinars, addressing any issues that arise promptly and effectively.
Monitor webinars, ensuring smooth operation and intervening as necessary to resolve technical problems.
Moderate webinars as required, including managing participant interactions, handling Q&A sessions, and ensuring a professional and engaging experience.
Collaborate with the IT and events teams to develop and refine webinar processes and best practices.
Conduct pre-webinar tests with speakers to ensure all equipment is functioning correctly.
Document and report technical issues, providing insights and recommendations for future improvements.
Stay up to date with the latest webinar tools and technologies, recommending upgrades and enhancements as needed.

Qualifications:

Proven experience in technical support, particularly with webinar platforms (e.g., Zoom, Webex, GoToWebinar).
Strong knowledge of audio/visual equipment setup and troubleshooting.
Excellent problem-solving skills and the ability to think quickly under pressure.
Outstanding communication and interpersonal skills, with the ability to assist non-technical users effectively.
Ability to work ET hours (Monday to Friday) and occasionally support outside regular hours for special events.
Strong organizational skills and attention to detail.
Familiarity with remote desktop tools and technical support software.

Why Join Us?

Adex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We carefully select candidates, test them for technical competency and emphasize on communication skills.

Great Learning & Development Opportunities
Industry Leading People and Policies
Work-life Balance
Fun and Learning Fridays
Employee wellbeing
Lunch and snacks at Office
Interesting compensation and benefits
Stellar opportunity to work with the rising company
A fast-paced tech environment
Weekends off (Saturday & Sunday)
Attractive Fringe benefits

How to apply?

We're constantly seeking exceptional individuals eager to bring their impressive talents to our team. If you're a dynamic force of skill and enthusiasm. Join us in shaping our team's success! To apply, simply send your updated resume to [email protected].

Job Specification

Required qualifications for this job

Required Education Level:Other

Required Experience:Not Required

Skills Required

Required skills for this job

Attention To Detail

Interpersonal Skills

Equipment Setup

Web Conferencing

And Webinar Management

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Aug 02, 2024

About the organization

Adex International

Adex International is an ISO Certified company (ISO/IEC 27001:2013) specializing in IT Outsourcing, Cloud Consultation & Modernization. We provide Cloud Based Services, DevOps, and digital marketing consultation to enable businesses through effective IT Solutions. Cloud technologies have transformed the modern approach to IT support, we leverage these technologies to provide comprehensive solutions to our clients, that are fully managed, supported and secured.

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