Synergy Tech Software

Information / Computer / Technology

Support Engineer

Views: 1668|Published on: Mar 18, 2024

IT & Telecommunication

Entry Level

Full Time

Vacancy: 4

Pulchowk, Lalitpur|

Experience: Less than or equal to 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

Take ownership of the client's issues reported and find out the resolution to the problems to maintain reliability in support and the system.
Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams to prioritize client’s issues.
Collaborate with our Product and Development teams to build/test new features as per client requirements and fix bugs by providing detailed descriptions to the development, support, and Quality Assurance departments.
Act as a primary liaison between the company and our customers to maintain reliable communication channels.
Manage and prioritize multiple issues at once through collaboration and documentation for the resolution of client's problems in real time.
Ensure all issues are properly logged in client requirements/bug tracking/task log for future reference.
Provide guidance/training to clients for ease of use of software (Microfinance Management Information System called MFin Plus).
Maintain jovial relationships to create positive and professional relationships with clients.
Prepare timely reports for measuring the client's status.
Provide prompt and accurate feedback to customers to maintain reliability with the system.
Document and track client issues for future reference and continuous improvement.
Prepare reports and updates on client status and support activities.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Less than or equal to 1 year

Other Specification

Educational Requirements:

Bachelor’s degree in Computer Science and Information Technology, BIM, BCA, BBA, BBS, or equivalent degree. Candidates currently pursuing their bachelor's degrees are also encouraged to apply.

Technical Requirements:

Excellent communication skills, leadership qualities, and interpersonal skills.
Should be familiar with different versions of Windows operating system, database management system, hardware, and networking.
Should have good knowledge of Email, Internet, and other tools for remote support.
Excellent verbal, written, and interpersonal skills.
Strong team player with exceptional customer service skills.

Experience in one or more of the below is a plus

Familiarity with banking and financial software or applications is desirable for a more comprehensive understanding of the industry.
Previous experience working in core banking systems, co-operatives, or financial institutions is considered an additional advantage.
Knowledge of database technology.
Knowledge of server and client operating systems (Linux, Windows).
Knowledge of programming languages (nice to have).

Skills Required

Required skills for this job

Communication

Leadership

Interpersonal Skills

Windows

DBMS

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: Mar 26, 2024

About the organization

Synergy Tech Software

Information / Computer / Technology

Pulchowk, Lalitpur, Nepal

Synergy Tech Software is a software development company specialized in the development, delivery and implementation of enterprise applications like ERP, Core Banking, Financial Accounting, Budgeting & Financial Planning and software for different delivery channels for banking products and services. Notably, Synergy Tech Software is the first microfinance software vendor in Nepal and has amassed over a decade of experience in this field specifically. The Synergy Tech Software professional team are passionate about the services they provide and have proven expertise in the microfinance domain, financial organisations, cloud computing, SOA architecture, hardware infrastructure and network. Beside Nepal, the company has been providing different services like custom software development, BI and data visualization services to clients in the USA and Myanmar.