Support Engineer

Durbar Marg, Kathmandu, Nepal

This job is expired 7 years, 2 months ago

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year

Communication

Flexibility

Problem Solving

Should be able to resolve issue, suggest clients as per their requirements and do cross sell when required

Customer Service Oriented

Should be able to maintain customer relationship and perform outstanding service

Time efficient

Initiation

Dedication

Should have the dedication to problem-solving with high level of concentration and commitment.

Installation of the supplied UPS, PAC and Smart Solutions system at customer premises
Conduct periodic “Preventive Maintenance Services” (PMS) as per the stipulated time with standard services, monitoring and administering of the equipment.
Technical diagnostic and maintenance of installed UPS, PAC and Smart Solutions.
Software related troubleshooting of the system failure.
Handling of the cases depending upon nature of problem and predict lead-time and update the team accordingly
Diagnose and maintenance of UPS system and battery and PAC Indoor / Outdoor units
Diagnose and maintenance of all power equipment and PACs, at board-level repairing if required of any devices
Share and coordinate the issues, problem and solutions to team to minimize the rectification time period
Onsite support for all support calls received from AMC or non-AMC customers
Handle the cases in a professional manner with good technical skills and good communication for optimum customer satisfaction.
Upgrade of the system as per the requirement.
Proper tracking of system and inventory management
Reporting and documentation of services delivery