About the job
Job Overview:
The Application Support and Implementation Officer will be responsible for ensuring the smooth implementation, configuration, and support of the Nimble product, including HRMS, Payroll, Inventory, and Assets Management for our clients. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach to providing exceptional services.
Key Responsibilities:
Implementation and Configuration
- Lead the implementation of the Nimble product (HRMS, Payroll, Inventory, and Assets Management Software) for new clients, including system configuration, data migration, and user training.
- Conduct gap analysis between the Nimble product and client requirements.
- Develop and maintain comprehensive implementation plans and documentation.
- Assist junior staff with the implementation of the product.
Client Support
- Provide first-line technical support to clients, addressing issues and inquiries related to the Nimble product (HRMS, Payroll, Inventory, and Assets Management Software).
- Troubleshoot and resolve application-related issues in a timely manner.
- Conduct regular follow-ups with clients to ensure satisfaction and optimal use of the Nimble product.
Training and Documentation
- Create and deliver training sessions for clients to ensure effective utilization of Nimble products (HRMS, Payroll, Inventory, and Assets Management Software).
- Develop user manuals, training materials, and support documentation.
- Conduct internal training sessions for team members as needed.
Continuous Improvement
- Identify opportunities for product enhancements and provide feedback to the development team.
- Stay updated with product features, industry trends, and best practices.
- Participate in the testing of new releases and updates to the Nimble product.
Qualifications:
- Bachelor’s or master’s degree in information technology, Computer Science, Management Information Systems, Business Administration, or related fields.
- Proven experience in application support, software implementation, or a similar role.
- Proven knowledge of ERP systems such as Human Resources Management, Payroll, Inventory Management, and Assets Management.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-oriented with a passion for delivering high-quality services.
- Experience with the Nimble product or similar applications is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to work with cutting-edge technology and innovative solutions.
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