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Triveni Byapar Company Pvt. Ltd. - Triveni Group, Nepal
Source: Other Source
Full Time
|Job Description
Roles and responsibilities of this job
Role Objectives:
Responsibilities
· Develop strategies for warehouse management and dispatches.
· Responsible for the overall inward/outward services, transportation and end-to-end delivery.
· Ensure that the delivery plan in on place and no shortage of vehicles/labours required for the delivery.
· Adhere to collection targets of own territory.
· Be cost conscious while dealing with customer and keep the support contribution and service revenue as per target
· Responsible for billing and efficient debtor management
· Monitor manpower costs and other direct costs in line with monthly budget
· Ensure Loyalty score (IP & TSP) is within defined standards
· Ensure MTTR and ART within defined standards
· Ensure efficient service quality in his territory (Minimal Service DCAL, Parts POPS and redo jobs)
· Provide guidance to service engineers to solve difficult technical issues
· Ensure support to rental machines on product support at lowest cost to TIPL
· Ensure effective coordination with warranty team (part of service operations)
· Ensure optimum labour utilization and adhere to the productivity targets
· Track and monitor CVS scores (IP, PU and transactional survey)
· Ensure effective coordination with C&L team to ensure adequate parts inventory
· Responsible to ensure adequate number of service engineers & PSSRs are available in the territory.
· Ensure natural attrition is in line with expected numbers.
· Identify the training needs of subordinates to improve the quality of the workforce to get a better competitive edge.
Qualifications
Job Specification
Required qualifications for this job
Skills Required
Required skills for this job
Applying Procedure
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Apply Before: May 20, 2024
About the organization
