Four Leaf Clover

BPO / Call Center / ITES

Supervisor

Views: 1972|Published on: Mar 03, 2025

General Mgmt. / Administration / Operations

Mid Level

Full Time

Vacancy: 2

Bagbazar, Kathmandu|

Experience: More than 3 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

The Supervisor is responsible for overseeing daily operations, ensuring tasks are completed efficiently, and maintaining quality standards within the team. This role involves monitoring performance, providing guidance, and supporting process improvements to achieve organizational goals. The Supervisor will also act as a key liaison between team members and senior management.

Key Responsibilities:

1. Team Management & Oversight:

Supervise the daily work of team members, ensuring productivity and efficiency.
Assign tasks, set priorities, and track progress to meet deadlines.
Provide training, guidance, and support to improve team performance.
Conduct regular performance evaluations and provide constructive feedback.

2. Operational Coordination:

Monitor workflow and ensure smooth execution of processes.
Identify bottlenecks or inefficiencies and implement improvements.
Ensure compliance with company policies, industry regulations, and quality standards.

3. Communication & Reporting:

Serve as the primary point of contact between team members and upper management.
Communicate company goals, updates, and expectations to the team.
Prepare reports on team performance, progress, and key metrics for leadership.

4. Problem-Solving & Decision-Making:

Address issues or conflicts within the team and provide resolutions.
Make informed decisions to improve efficiency and service delivery.
Escalate critical issues to senior management when necessary.

5. Quality Control & Compliance:

Ensure all work meets company standards and client expectations.
Monitor compliance with industry regulations and internal policies.
Conduct audits and quality checks to maintain high standards.

6. Process Improvement & Innovation:

Identify opportunities for workflow optimization and efficiency.
Recommend and implement best practices for team operations.
Encourage a culture of continuous learning and improvement.

7. Customer & Stakeholder Relations:

Ensure a high level of customer satisfaction by maintaining service quality.
Address client concerns or complaints in a professional and timely manner.
Collaborate with other departments to align operations with company goals.

8. Additional Responsibilities:

Perform other duties as assigned by senior management.
Support the development and implementation of new initiatives.

Working Time: 6:00 AM to 3PM (Monday to Friday)

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Other Specification

Requirements:

Proven experience in a supervisory or team leadership role.
Strong leadership, communication, and problem-solving skills.
Ability to manage multiple tasks and meet deadlines.
Proficiency in using workflow and project management tools.
Excellent organizational and decision-making abilities.
Adaptability and willingness to embrace change.

Skills Required

Required skills for this job

Team Management

Project Management

Coordination

Monitoring and Supervision

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Mar 18, 2025

About the organization

Four Leaf Clover

BPO / Call Center / ITES

Bagbazar, Kathmandu, Bagmati Province, Nepal

Four Leaf Clover is a marketing agency specializing in providing tailored solutions for businesses across various industries. Our expertise lies in crafting strategic marketing campaigns that drive results and enhance brand visibility.

Dedicated to delivering exceptional service, we prioritize client satisfaction and work closely with each client to understand their unique goals and objectives. By aligning our strategies with their business values, we ensure maximum impact and effectiveness in our marketing efforts.

Our comprehensive range of services covers all aspects of marketing, including social media management, email marketing, lead generation, conversion optimization, and client servicing. With a focus on innovation and creativity, we help our clients stand out in today's competitive market landscape and achieve their desired outcomes.