• Respond to clients’ inquiries promptly and professionally
• Accurately document all client interactions, inquiries, complaints, and resolutions in the system
• Address billing inquiries, invoice discrepancies, and payment-related issues
• Ensure information is received from the client to collate accurate and timely information for payroll
• First-line support for all timesheet and invoice-related inquiries for clients
• Daily hours entry of consultants working hours as per their approved timesheet
• Responsible for sharing the overtime and absence report and co-ordinate and updating any discrepancies
• Checking the numerical accuracy of the data
• Cross-verifying the total hours for payroll and invoice
• Regular follow-up with the clients through different channels
• Ensure accurate and timely information is processed
• Monitor and collect accounts receivable by contacting clients via telephone and email
• Coordinating with the Finance team to generate and send the invoice

Note:

• Working hours: 9 hours (7:45 PM to 4:45 AM- night shift)
  
• Working Days: Monday to Friday