Biomed International

Assistant Manager, Operations

Biomed International

Assistant Manager, Operations

We are the authorized importers and distributors of various medical and dental equipments, consumables and instruments. Being established in 1964, we have made the history of contributing in health sectors over 54 years. We have been successful in distributing medical equipment to every cities of Nepal.

Assistant Manager, Operations

Views: 959 | This job is expired 5 hours ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 29, 2021 23:55 (5 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Professional Skill Required : Communication Interpersonal Project Management Organizational
Other Specification
  • Bachelor's degree in management or Biomedical  
  • 3-5 years of experience in related field 
  • possess strong management skills, 
  • excellent communication and interpersonal skills
  • Strong organizational and communication skills
  • General understanding of mechanical/technical terms is preferred
  • Computer knowledge (Microsoft Office – Excel, Word, Outlook)
  • Willing to travel as per the need.
  • Willing to adapt to changing office requirements and priorities
  • Strong ethic of service and a passion
  • Should have own two wheeler vehicle & valid driving license

Job Description

  • Keep records of incoming internal and external customer inquiries for the service department – both in terms of phone calls and walk in customers and address their queries in timely manner
  • Review and adjust duty schedule of all service engineers and the technicians as needed
  • Schedule work orders as directed, update technician comments and prepare the work orders for closing. May close work orders as directed by the Service Manager
  • Monitor all service  orders and communicate with the service manager and technician/ engineer to ensure that all jobs are completed in timely manner
  • Assists the senior service manager and assistant service manager in staying on top of work orders in process to ensure that they are closed in a timely fashion
  • Process service department warranty claims and submit claims to the manufacturer and follows up to ensure payment is received
  • Prepare Annual maintenance contract for new customers and make calls to renew it for existing customers whose AMC is expired
  • Maintain service department filing and records as needed
  • Other duties or projects as assigned by Senior Service Manager

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