Pick & Drop is Nepal’s pioneering last-mile logistics company, connecting thousands of e-commerce and social-commerce sellers with their customers across the country. We’re on a mission to spread happiness by making it easier for people to send and receive products anywhere in Nepal.

With rapid growth and expansion beyond Kathmandu, we’re building the next layer of operational leadership to help us scale efficiently, reliably, and sustainably.

Reports to: CEO

Position Overview

This is a strategic and hands-on leadership role for someone who can manage daily logistics operations while also building the systems and teams needed for the next phase of growth. You’ll oversee the end-to-end delivery cycle — from pickup to last-mile fulfillment — ensuring speed, accuracy, and customer satisfaction.

If you thrive in fast-moving environments, love solving operational bottlenecks, and aspire to become Director of Operations or Chief of Operations, this role is designed for you.

Key Responsibilities

1. Lead Daily Operations

• Oversee and optimize the entire delivery process — pickups, sorting, dispatch, and last-mile completion.
• Ensure SLAs for delivery time, accuracy, and customer satisfaction are consistently met.
• Coordinate closely with logistics leads, pickup-receive leads, and delivery supervisors to maintain smooth daily flow.

2. Build and Strengthen Systems

• Standardize and document operating procedures across hubs and delivery teams.
• Implement performance tracking for delivery success rate, failed deliveries, and reattempts.
• Collaborate with the tech team to integrate operational data into ERP dashboards.

3. Manage People and Performance

• Lead and mentor operations officers, hub leads, and delivery personnel.
• Align workforce planning with demand fluctuations (seasonal peaks, campaigns, regional expansions).
• Work closely with the People Operations (HR) Manager on recruitment, training, and incentive programs.

4. Drive Efficiency and Cost Optimization

• Analyze route performance, fuel usage, and delivery cost per parcel; identify ways to improve margins.
• Plan resource allocation, fleet utilization, and vendor coordination to reduce wastage.
• Introduce lean processes and continuous improvement initiatives.

5. Strengthen Communication and Customer Focus

• Ensure clear, timely communication between operations, customer support, and vendor management teams.
• Handle escalated delivery or pickup issues with professionalism and urgency.
• Champion a customer-first mindset across all operational layers.

6. Plan for Growth and Expansion

• Prepare operational readiness for expansion to new cities and regional hubs.
• Assess potential partners, facilities, and micro-hub locations for scalability.
• Build data-driven forecasts and resource models for future capacity planning.

Why Join Pick & Drop

• Lead the operational backbone of a fast-growing logistics brand impacting thousands of businesses.
• Work directly with the CEO and leadership team to shape systems and strategy.
• Build and mentor teams that move hundreds of packages daily across Nepal.
• Clear growth path: Director of Operations → Chief of Operations, based on performance and leadership impact.