We are seeking a highly skilled and detail-oriented Scanner Technician to join our team. The Scanner Technician will be responsible for installing, configuring and maintaining document imaging and scanning equipment. The ideal candidate should possess a strong technical background, excellent problem solving skills, and ability to work independently as well as collaboratively with a team. The scanner technician will play a crucial role in ensuring the efficient and accurate operation of scanning systems to meet the organizations document management needs.

Responsibilities:

Scanner Installation and Configuration:

• Install and set up document scanners, ensuring proper functionality and integration with existing systems.
• Configure scanning equipment based on specific project requirements and user needs.
• Conduct thorough testing to guarantee optimal performance and troubleshoot any issues that may arise during installation.

Scanner Maintenance and Repairs:

• Perform routine maintenance on scanning equipment to ensure longevity and reliability.
• Diagnose and troubleshoot hardware and software issues related to scanners.
• Coordinate with vendors for repairs and replacements as needed.
• Timely field visits (Inside & Outside Valley) for project site machine maintenance and repairs.

Quality Control:

• Conduct regular quality checks on scanned documents to ensure clarity, accuracy and completeness.
• Implement and adhere to quality assurance standards to meet organizational requirements.

User Training and support:

• Train end-users on the proper operation and maintenance of scanning equipment.
• Provide technical support to users, addressing inquiries and resolving issues promptly.
• Create user manuals and documentation for reference.

Software Integration:

• Collaborate with IT professionals to integrate scanning systems with existing software applications.
• Stay current with technological advancements in scanning software and hardware.

Security and Compliance:

• Implement and enforce security measures to protect sensitive data during the scanning process.
• Ensure compliance with relevant industry regulations and standards.

Inventory Management:

• Maintain an accurate inventory of scanning equipment, parts and supplies.
• Engaged proactively in overseeing import operations for parts and scanner machines, consistently conducting diligent follow ups and maintaining comprehensive records.
• Coordinate procurement and replacement of scanners and related components.

Reporting:

• Generate Regular Reports on scanner performance, issues and resolutions for management review.

Requirement:

• Bachelor Degree in Information Technology, Computer Science or a related field is preferred.
• Proven Experience as a scanner technician or similar role, with a strong background in document imaging systems.
• Proficiency in configuring and troubleshooting scanning hardware and software. knowledge of OCR (Optical Character Recognition) technology is a plus.
• Excellent Communication Skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Strong analytical and problem-solving abilities to identify and resolve issues promptly.
• Ability to collaborate with cross functional teams and work effectively in a collaborative environment.
• Strong organizational skills with attention to detail for quality control and inventory management.

If you meet the above qualifications and are passionate about contributing to a dynamic and innovative environment, we encourage you to apply for the scanner technician position.