Primary Purpose

• The core function of the Reservation Officer is to handle all aspects of reservation of guests and travel agents
  

Skills & Experience

• Bachelor’s Degree or Diploma in Tourism or Hospitality field 
  
• 3 years of work experience as a Reservation officer or in Customer Relation in the hospitality industry
  
• Excellent attention to detail
  
• Computer literate and good verbal and written English
  
• Pleasant phone voice
  
• Exceptional communication skills 
  
• Good organizational & time management skills
  

Expectations

• Handle all  enquiries and calls 
  
• Feed all the reservation in IDS and Excel
  
• Reservation details to be sent to the Resort every alternate day
  
• Generate reservation report every week
  
• Dealing with customer complaints and conflicts and help resolve
  
• Help guests find the right accommodations to fit their needs, suggesting different packages
  
• Preparing expected arrival list/details for the front office use at the resort
  
• Must be aware of all company policies, rates, events and promotions 
  
• Offer additional products and services when appropriate
  
• Making appointments for director of sales and marketing
  
• Track future rooms available on the basis of reservations
  

Attributes

• A helpful nature
  
• A mature approach to life in general
  
• Passionate about the business and detail
  
• Highly self-motivated and self-directed
  
• Comfortable assuming ownership for their role in the business
  
• Works comfortably under pressure
  
• Is comfortable with change
  

Work style and approach:

• Friendly attitude
  
• A collaborative working style
  
• Has a flexible approach
  
• Has a clear approach to communicating 
  
• A quick learner
  

Responsible to: Director of Sales

TO APPLY:

Interested and qualified candidates are requested to apply with an updated CV to [email protected] or no later than 6th November 2017. Only shortlisted candidates will be informed for further assessment and interview. Telephone inquiries will not be entertained.