The Recovery Officer is responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team.  

To ensure proper management of account receivables by minimizing credit losses and maximizing recoveries. Make sure effective debt collection actions are taken against offending accounts in accordance with the legal policies.

Roles and Responsibilities:

• Ensure the set targets on bad debt recoveries are met
  
• Ensure day to day monitoring of all accounts in arrears in coordination with reporting managers
• Ensures conformity with the overall organization’s risk management policies and standards
• Undertake regular and frequent calls, site visits, follow-ups to implement remedial strategies and action plans
• Initiate demand and reminding letters to all defaulting customers and review all credit files for proper documentation and monitoring.
• Follow up on major debtor accounts assigned to ensure recoveries through calls, demand notices or any other appropriate means.

*Other Benefits: Social Security Fund, Medical and Accidental Insurance, festival allowances, fuel allowances, vehicle maintenance allowances, communication allowances