The British College
Education - School & Colleges

Founded in 2011, The British College offers world-class education for aspiring students in Nepal to gain internationally-recognised qualifications from their two partner British Universities: the University of the West of England (UWE) and Leeds Beckett University (LBU).

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current job market, and enhance the employability of each and every student.

Our aim is to provide students with a global learning experience and worldwide opportunities. We are further defined by our local-to-global approach in the provision of our degrees and courses which are staffed by tutors and administrative personnel from the UK and Nepal. In this way, the College provides premium education that compels students and staff to be globally-minded - a notion which is further encouraged by the multinational companies involved in our student exchange programmes and internships.

We also believe that supporting and interacting with the local community is an integral part of student life, and we are committed to achieving excellence in our research and upholding the highest standards of integrity.

We have successfully established a distinctive identity as the pioneering global college in Nepal and offer reputed UK degrees and courses that are relevant to the current …

Receptionist / Telecaller

Views: 272 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry > Teller, Reception
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Trade Tower, Thapathali, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 19, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Communication Multitasking Organizational Attention to Detail MS Office Suite

Other Specification

Bachelor’s degree in Business Administration or Communication.
Minimum 1–2 years of experience in a front desk, telecalling, or customer service role.
Excellent communication skills in English and Nepali (spoken and written).
Proficient in MS Office, Gmail, and basic CRM tools.
Pleasant personality, with a professional and courteous approach.
Strong organizational and multitasking abilities.

Job Description

Department: BEG Group Admissions, Outreach and Events
Reports To: Manager

Job Summary:

The Receptionist / Telecaller is responsible for managing the front desk, handling incoming calls, welcoming visitors, and providing accurate information about the College and its programs. This role also involves making outbound calls to potential leads, assisting with admission inquiries, and ensuring efficient communication between departments. The ideal candidate will be a confident communicator with strong organizational and interpersonal

Key Responsibilities:

1. Front Desk Management

Greet and assist all visitors, students, and parents in a professional and friendly manner.
Maintain a welcoming reception area and ensure a positive first impression for guests.
Manage visitor logs, appointment schedules, and front office correspondence.
Handle incoming and outgoing mail and courier services.

2. Telecalling and Inquiry Handling

Handle inbound calls and respond to queries related to admissions, programs, and general information.
Make outbound calls to prospective students and leads to share information about available programs.
Maintain accurate records of calls and inquiries in CRM or designated systems.
Follow up with prospective students and ensure timely updates on their queries.

3. Communication and Follow-ups

Reply to inquiries via Gmail, WhatsApp, and other communication channels.
Provide course and fee structure details to students through email and WhatsApp.
Assist students and visitors with campus directions and relevant information.
Make arrangements for guests, including ordering tea or coffee.

4. Student and Visitor Assistance

Provide information regarding course details, fee structures, and admission processes.
Coordinate with the Admissions Team to ensure smooth visitor and student experiences.
Assist walk-in inquiries and guide them to the relevant departments.

5. Communication and Follow-ups

Reply to inquiries via Gmail, WhatsApp, and other communication channels.
Provide course and fee structure details to students through email and WhatsApp.
Assist students and visitors with campus directions and relevant information.
Make arrangements for guests, including ordering tea or coffee.

6. Event Assistance and Campus Tours

Conduct campus tours for counselled students to showcase facilities and provide an in-depth look at the college environment.
Distribute pamphlets, fee structures, admission documents, and goodies to prospective students.
Assist the marketing team during events, fairs, or open days as needed.

7. Coordination and Meetings

Participate in regular meetings with the manager, program leaders, and Head of Department for admissions and program updates.
Assist other departments, including Examinations and Registry, in related tasks.
Attend HR training and other training sessions as required.

8. Administrative Support

Perform data entry tasks and update information on Monday.com.
Handle walk-in inquiries and create folders for new walk-in students.
Assist with various tasks, including helping the marketing team and arranging materials for events.

Disclaimers: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be a comprehensive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties as necessary.