• Greet guests and patrons as they arrive.
• Ask if guests have a prior booking.
• Manage the registration process.
• Ask for identification and ensure that the provided credentials are accurate.
• Handle guest check-ins and check-outs appropriately.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms.
• Provide guests with room keys and call for bellboys.
• Take reservations over the telephone, through emails and in person.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.
• Refer guests to appropriate departments to resolve complaints or provide suggestions.
• Compute bills and take payments.
• Provide guests with directions around the hotel.
• Contact housekeeping and maintenance departments when a problem is reported.
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.

Communicate customer feedback to managers and recommend new menu items

TO APPLY:

Interested and eligible candidates are requested to send their updated resume at [email protected]

OR,