Provide excellent customer service, welcoming students and visitors in person:

• Greet all visitors in a professional and friendly manner
  
• Keep written track of all visitors and students’ requests
  
• Maintain the reception in a clean, tidy and safe condition at all times, thus projecting a professional image
  

Answer phone calls and reply to emails in a timely manner with accurate information:

• Understand and be aware of all activities and novelties happening in the institution to provide accurate information
  
• Co-ordinate the day to day work of all reception staff through individual work plans, setting clear aims and objectives
  
• Follow up on visitors experience and students enrollments from one session of French classes to another
  

 Manage communication between visitors and students with various departments of the AFK:

• Sorting and distributing post and various messages to various departments of the AFK as well as following up on said messages
  
• Work with the team to be able to deal with customer comments and diffuse any difficult customer situations
  
• Managing all staffing issues within the Reception area including shifts, holiday cover, in-house training, professional development, performance management and regular feedback on performance
  

 Take payments from students and visitors:

• Promote and sell various classes, workshops and services to visitors and students
  
• Collect payment and ensure accuracy of accounts
  
• Develop strong relationship with visitors and students aiming for loyalty
  

 Maintain security by following procedures:

• Provide a presence and clear responsibility for the management of access control
  
• To be fully conversant with all emergency procedures and take responsibility for the speedy and effective evacuation of the facility in the event of an alarm activation requiring such action