• Meeting the company S.O.P’s (Personal presentation, Check INS and Check outs, Answering telephones, Guest complaints and mystery guest questionnaire
  
• Assisting disable guests and responsible for room allocation
  
• Promote and up sell Hotel facilities
  
• To greet guests following correct registration procedures
  
• Provide an efficient and accurate booking facility in the absence of the Reception manager
  
• Open up and close down reception when on relevant shift, passing on and receiving all information to and from the night porter
  
• Maintain a clean, tidy and safe reception area
  
•  Issue and receive departmental keys.
  
• Print daily reports for housekeeping, and F&B
  
• To be aware of all functions that day and their needs
  
• Maintain knowledge of all services, policies and procedures offered by all departments
  
• Report all accidents via the company accident reporting procedure to a manager
  
• Work with the porters to assist guests to their room/lodge, issuing keys and information
  

Reports To: Front Office Manager