• Maintaining & Improving performance and productivity-related KPIs as well as ensuring SLAs are met across all functions daily
• Conduct and lead weekly reviews with all functional leads/managers to understand reasons for breach in KPIs/SLAs and come up with solutions to rectify it in the following weeks
• Liaise and work closely with the regional team on all performance improvement initiatives and productivity improvement projects along with new product requests
• Lead initiatives to identify and eliminate root causes of defects and to improve or simplify SOPs to drive efficiency and also ensure that all depts adhere to the set SOPs
• Initiate Discussion/Kaizen Initiatives across all functions to have continuous process improvement. Ensure 6S is adhered to and conduct regular audits
• Business process improvements towards customer satisfaction & efficiency with a thorough understanding of lean management fundamentals. Support in Pilot and rollout of key projects and initiatives for process improvement
• Takes proactive steps to ensure that best practices are shared across all departments and all ventures among the network
• Ability to pull data and to perform ad hoc reporting and analysis as needed

Requirements

• Minimum of Bachelor’s degree from Top tier Engineering and Business Schools
• Experience of 3+ years in logistics/supply chain or e-commerce is a plus
• Good knowledge of Excel is a must
• SQL knowledge will be an added advantage
• Ambitious and always strives to provide the best experience
• Should be Result oriented
• Problem-solving skills and analytical skills
• Know how to manage priorities and work with short times
• Highly adaptable to quickly changing environment
• Strong interpersonal and influencing skills to drive and manage cross-functional teams and cross-cultural stakeholder

Importantly, we look for someone who will live by our values that define every thing we do: 

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

Benefits 

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top-ups and data pack, accidental insurance, medical insurance, Full annual health check-up