Reporting to: PEAK DMC Nepal/Himalayan Encounters Operations Manager
Location: Pokhara, Nepal

POSITION PURPOSE:
The Pokhara Ground Manager will oversee the on-the-ground organisation of trips across the region and be responsible for the Operations and Sales for PEAK DMC trips.  Based in Pokhara, the Ground Manager plays a crucial role in the communication between the Kathmandu office and the leaders, assistant guides, porters, local operators and suppliers in the region.  

QUALIFICATIONS AND EXPERIENCE:

• Extensive travel experience and a passion for the region
• Experience working as a Group Leader for an adventure travel company
• People management and administration experience
• Ability to manage crises and take responsibility for the safety of others
• Nepali and English spoken and written fluency

OTHER SKILLS AND ATTRIBUTES:

• A knowledge of the style of travel, operating systems and trips of PEAK brands
• The ability to work with a diverse group of leaders, assistant guides and porters.
• Ability to handle a multitude of tasks that may be on the go at the one time
• A willingness to work flexible hours
• A capacity to make decisions independently
• Outstanding organisational skills
• An understanding of and commitment to customer satisfaction
• Excellent verbal and written communication skills

OTHER REQUIREMENTS:

• Willingness to travel as requested
• Be on call via mobile phone during out of office hours
• Alignment and fit with company values
• Ability to prioritise work and handle pressure

KEY BUSINESS DELIVERABLES:

• Leader performance and support
• Management of Assistant Guides and Porters
• Management of regional accounts
• Management of passenger complaints and feedback
• Monitoring and auditing of health and safety  
• Management of Equipment Storeroom
• Day-to-day sales from Local Sales Desks
• Ensure quality of suppliers and maintain good supplier relationship

Benefits of working with Himalayan Encounters include competent salary base, discount staff travel, 1 FOC trip per year, study support, annual leave, sick leave, and a profit share bonus.

TO APPLY,

Please send your CV to [email protected]