Personal Assistant - US Property Operations

We are seeking a responsible and detail-oriented Personal Assistant - US Property Operations to manage day-to-day operations for a small US rental portfolio: four short-term rentals and two long-term rentals, plus light personal-assistant support for the owner. You cover evening guest messaging on US Pacific time, schedule and chase vendors, handle tenant calls during US East Coast business hours, keep supplies, documents and tax filings current, and run the task tracker. This is an ownership seat, not a ticket queue: you review, decide, pay (after owner approval) and escalate.
Key Responsibilities

• Cover guest messaging across Airbnb, Vrbo, and Booking.com, plus phone/SMS via Google Voice.
• Run daily short-term rental rituals: reservation status, turnovers, open issues.
• Schedule and chase cleaners and vendors through notify > done > pay; review completion evidence; run a double-pay check before paying; escalate blockers fast.
• Handle tenant calls, rent follow-ups, and coordination for two long-term rentals (Tenant Cloud).
• Execute guest payments and refunds via Relay after owner approval.
• Order and track property supplies (Amazon).
• Remote property systems: Seam smart locks, Nest thermostats, and related smart-home checks when guests report issues.
• Keep credentials and access items current in 1Password (never paste secrets into chat or docs).
• Keep property documents, lodging-tax filings, mortgage/docs hygiene, and expense records current.
• Keep the Asana task tracker at SLA and send a weekly status update.
• Light calendar and travel support for the owner.