Fire And Ice Pizzeria
Hotels / Resorts / Restaurant

Fire And Ice Pizzeria first opened its doors in Kathmandu, Nepal, in January of 1995. The restaurant immediately became a popular destination for travelers, mountaineers and local residents alike to sit back and enjoy the true tastes of Italy from the base of the Himalayas; whether this was a morning cup of Italian Espresso or delicious pizza, pasta or organic salad. Fire and Ice Pizzeria became the spot for sharing tales of adventures with friends.

Operations Manager

Views: 305 | Apply Before: 2 weeks from now

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations > Restaurant management
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Tridevi Sadak, Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Nov. 25, 2025 23:55 (2 weeks from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 5 years
Professional Skill Required	:	Leadership Budgeting Inventory Management Operation Management Decision Making

Other Specification

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
Minimum 5–7 years of experience in hospitality, F&B operations, or multi-site restaurant management.
Proven track record in operational leadership, P&L management, and strategic planning.
Strong understanding of restaurant operations, cost control, inventory management, and quality assurance.
Proficient in financial reporting, budgeting, and data-driven decision-making.

Job Description

Reporting To: Owner & Managing Director (MD), Annamaria Forgione
Staff Oversight: Management and leadership of 100+ employees across all sites

Reporting Structure and Direct Reports

This senior leadership role reports directly to the Owner & MD.

Direct Reports Include:

Restaurant Manager(s)
Store & Purchase Manager(s)
Head of Account(s)

The role also involves managing the relationship with the third-party marketing partner.

Our Legacy and Core Values

Fire And Ice was established in 1995 and has a 30-year history of delivering a unique atmosphere, customer experience, and operational excellence. The Operations Manager must respect and preserve this legacy while driving operational efficiency and improvement.

Role Summary

The Operations Manager is a hands-on strategic leader responsible for all business operations across the two Kathmandu branches. Key priorities include operational excellence, profitability, customer satisfaction, team leadership, and maintaining the Fire and Ice brand and standards.

Key Responsibilities

Strategic Leadership & Performance

Formulate and execute operational strategies for efficiency, cost management, and revenue growth.
Maintain consistent brand standards, service quality, and operational procedures.
Continuously review and improve operational processes.

Financial Management

Oversee P&L for all branches, prepare reports, and provide strategic insights.
Implement costing and pricing strategies to ensure profitability.
Lead budgeting and manage operational expenditure.

Team Leadership & HR

Lead and mentor direct reports.
Oversee recruitment, onboarding, performance reviews, and succession planning.
Implement training and development programs to foster a high-performance culture.

Inventory, Supply Chain & Quality Control

Manage inventory systems and supplier relationships.
Monitor stock, minimize waste, and prevent shrinkage.
Ensure strict adherence to recipes, food quality, and hygiene standards.

• Marketing & Customer Engagement

Collaborate with management and marketing partners to implement initiatives and promotions.
Monitor customer feedback and drive operational improvements to enhance the customer experience.

The Operations Manager must modernize and enhance operations without changing the fundamental character, atmosphere, or values that define the FIRE AND ICE brand.