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Hotels / Resorts / Restaurant
+1 more
Full Time
|Job Description
Roles and responsibilities of this job
Reporting To: Owner & Managing Director (MD), Annamaria Forgione
Staff Oversight: Management and leadership of 100+ employees across all sites
Reporting Structure and Direct Reports
This senior leadership role reports directly to the Owner & MD.
Direct Reports Include:
The role also involves managing the relationship with the third-party marketing partner.
Our Legacy and Core Values
Fire And Ice was established in 1995 and has a 30-year history of delivering a unique atmosphere, customer experience, and operational excellence. The Operations Manager must respect and preserve this legacy while driving operational efficiency and improvement.
Role Summary
The Operations Manager is a hands-on strategic leader responsible for all business operations across the two Kathmandu branches. Key priorities include operational excellence, profitability, customer satisfaction, team leadership, and maintaining the Fire and Ice brand and standards.
Key Responsibilities
Strategic Leadership & Performance
Financial Management
Team Leadership & HR
Inventory, Supply Chain & Quality Control
• Marketing & Customer Engagement
The Operations Manager must modernize and enhance operations without changing the fundamental character, atmosphere, or values that define the FIRE AND ICE brand.
Job Specification
Required qualifications for this job
Other Specification
Skills Required
Required skills for this job
Salary
Offered financial and non-financial compensation for this job
Applying Procedure
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Apply Before: Nov 25, 2025
About the organization
Fire And Ice Pizzeria first opened its doors in Kathmandu, Nepal, in January of 1995. The restaurant immediately became a popular destination for travelers, mountaineers and local residents alike to sit back and enjoy the true tastes of Italy from the base of the Himalayas; whether this was a morning cup of Italian Espresso or delicious pizza, pasta or organic salad. Fire and Ice Pizzeria became the spot for sharing tales of adventures with friends.
