Mobilemandu, Nepal's leading marketplace for electronics and gadgets, is seeking a dynamic and organized Operations Coordinator. This role involves managing day-to-day operations, ensuring efficient workflow, and supporting various departments to meet organizational goals.

Responsibilities

Operational Management:

• Oversee daily operations and ensure smooth functioning of the marketplace.
• Coordinate with different departments (sales, customer service, logistics) to streamline operations.
• Manage inventory levels and ensure timely restocking.
• Handle vendor relationships and negotiate terms to optimize costs and service quality.

Logistics Coordination:

• Monitor and manage the logistics of product delivery and returns.
• Ensure timely dispatch and delivery of orders.
• Coordinate with third-party logistics providers to ensure service efficiency.

Customer Service Support:

• Assist in resolving customer complaints and issues.
• Monitor customer feedback and implement improvements.

Administrative Tasks:

• Call and follow up with the vendor for payment
• Coordinate for leave and travel of staff
• Maintain operational records and documentation.
• Prepare operational reports and present to senior management.
• Assist in the development and implementation of operational policies and procedures.

Team Coordination:

• Lead and support the operations team.
• Conduct regular team meetings and training sessions.
• Foster a positive and productive work environment.