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Logistics and Supply Chain
+1 more
Full Time
|Job Description
Roles and responsibilities of this job
Reports to: CEO
Job Overview:
We’re seeking a hands-on Operations Manager passionate about operational excellence, process improvement, and customer experience. The ideal candidate has 3–5 years of experience in operations or growth roles, with strong analytical and problem-solving skills, excellent stakeholder management, and a customer-first mindset. You should be able to drive initiatives end-to-end, optimize workflows and KPIs, and ensure high-quality customer interactions and satisfaction across all operational processes.
Key Responsibilities:
Customer Experience & Operations:
Growth Enablement:
Execution & Coordination:
Job Specification
Required qualifications for this job
Other Specification
Education: MBA preferred (Customer Experience / Operations / Strategy)
Experience: 3–5 years in customer experience, operations, or growth roles (ride-sharing, e-commerce, startups preferred)
Skills:
Compensation
Skills Required
Required skills for this job
Salary
Offered financial and non-financial compensation for this job
Applying Procedure
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Apply Before: Jan 27, 2026
About the organization
Velonepa is a trusted mobility platform in Nepal, connecting people, purpose, and progress. As a proud partner of Yango, a global leader in ride-hailing, we are shaping the future of urban transportation in Nepal. Our mission is to revolutionize mobility by delivering smart and scalable fleet management and driver solutions. We focus on building a reliable driver network, optimizing operations through technology, and driving sustainable growth for modern urban mobility.
